Frequently Asked Questions
Answers to common questions about how Urbantaxi works, what it costs, and how your data is handled. If you can't find what you're looking for, reach out through our contact page.
What exactly does Urbantaxi do?
Urbantaxi aggregates market data and applies a set of analytical models to help you spot patterns, track risk exposure, and organise your trading activity in one place. It is a data analysis and decision-support tool, not a broker and not a source of financial advice.
Is Urbantaxi a broker or does it execute trades?
No. Urbantaxi does not hold client funds, place trades, or act as a broker-dealer. You continue to use your existing brokerage account for execution; Urbantaxi connects to your data and presents analysis alongside it.
Who is Urbantaxi built for?
Urbantaxi is designed primarily for UK-based day traders and private investors who want clearer, more structured insight into their own trading data without building spreadsheets or custom tools themselves.
How long does setup take?
Most accounts are connected within a few minutes. After creating an account, you follow a short guided setup to link your data source and configure your initial preferences — no technical background is required.
Do I need any trading or technical experience to use it?
No specific technical experience is required. The interface is built to be usable by traders at different experience levels, though some familiarity with basic trading terminology will help you get the most from the analysis.
What kind of data do you collect, and why?
We collect the account and trading data needed to run the analysis you request, along with basic usage information to maintain and improve the service. Details of what is collected and how it is used are set out in our Privacy Policy.
Is my data shared with third parties?
We do not sell personal data. Limited data may be shared with service providers who help us operate Urbantaxi (such as hosting or analytics providers), under the terms described in our Privacy Policy.
Can I cancel or close my account?
Yes. You can cancel your subscription or close your account at any time from your account settings, or by contacting us directly. Full terms covering cancellation are available in our Terms of Service.
Does Urbantaxi guarantee trading results?
No. Urbantaxi provides data analysis and decision-support tools only. Trading involves risk, and no outcome, profit, or performance level is guaranteed. Decisions you make based on the analysis remain your own responsibility.
What happens if I have a technical issue?
If something isn't working as expected, you can get in touch through our contact page and describe the issue. We'll look into it and follow up with next steps.
Will pricing or features change over time?
We may update features and pricing as the product develops. Where changes affect existing subscriptions, we aim to communicate them in advance in line with our Terms of Service.
Where can I read the legal terms in full?
Full details on usage rights, limitations, and responsibilities are available in our Terms of Service, and how we handle your information is covered in our Privacy Policy.